Refund policy

RETURNS AND EXCHANGES POLICY

 Change of mind returns and exchanges must be requested within 3 days of delivery and will be approved at the discretion of Cafetal Coffee Roasters. In the case of a change of mind return, Cafetal Coffee Roasters will issue a credit note and not a refund. All associated shipping will be at the customers expense.

We do not accept returns of roasted coffee or Panela (unless the product if faulty).

 Exchanges are possible if the item is available. We can only exchange faulty items for the same product, or at our discretion an equivalent product. If you wish to exchange, please make your request clear when you email us about the fault.

Where possible items may be repaired but only where such items are deemed faulty and suitable for repair. Repaired items are shipped free of charge to you if the product is deemed faulty, once our supplier complies and agrees with its warranty.

We strongly advise all customers to check items thoroughly upon delivery before removing any original packaging and before disposing of any original packaging.

Please note that we do not accept liability for goods that are not returned via registered post service or signed courier.

HOW TO PROCEED IF YOU WISH TO RETURN OR EXCHANGE:

 In order to facilitate the return of your item, you must email us at sales@cafetalroasters.com.au within 3 days of receiving your order. Goods must be returned within 3 days of the date you advise of the intended return.

Exchanges received outside of the above time frames are subject to product availability and the customer will incur any shipping costs for such exchanges. Acceptance of Returns and Exchanges outside of the stated time frame will be at the discretion of Cafetal Coffee Roasters.

The return of any stock must be accompanied by the following information: customer name, address, invoice number, claim amount, reasons for return and a RETURN AUTHORISATION NUMBER which you will be given when you contact us to request a return.

Please note that we do not accept liability for returned goods if you do not return them to us via registered Post service or a signed courier.

Cafetal Coffee Roasters will not accept returns for any non-faulty items that have been used and are without original packaging. Upon receipt of an order, if any item has been received without packaging, the customer should notify us (by email) on the same day if they wish to return or exchange.

RECEIVING A REFUND

 Credit Notes and Refunds will be issued within 7 days of products being returned, which can be used against future purchases at www.cafetalroasters.com.au and are valid for 6 months from date of issue.

 Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside Australia.

Refunds for faulty items will be made within 30 days of the date of return. All undamaged, correctly returned products will be credited to the customer’s bank account or credit card including GST for all Australian shipments excluding shipping charges.