Shipping policy
SHIPPING WITHIN AUSTRALIA
COVID-19 Delivery Update
Dear customers,
Our Shipping service has experienced a significant increase in demand (and subsequently, delays). Due to various State Government’s COVID safe restrictions, most mail processing facilities have had to make additional changes in their processing and deliveries workforce.
Due to a significant increase in demand and COVID safe restrictions in our couriers’ warehouses you may notice find that your parcel takes longer to get to you. If you’re ordering with us online, please allow an additional three days for delivery.
We recommend keeping track of your parcels with the tracking details from your shipment confirmation email using the named courier’s website and app, as it will provide you with the most accurate guidance on estimated delivery dates, as well as any delays while your parcel is in transit.
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We dispatch daily (Monday to Friday). All orders will leave the warehouse within 2 business days.
All standard orders in Australia, unless requested otherwise by you prior to purchase, are sent by Australia couriers without Insurance or tracking.
While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
Insurance is available at an extra cost on all delivery services. We will not cover any loss of goods that are not insured.
You must inspect the goods immediately upon their arrival and if the goods are not in accordance with the specified requirements then you must give notice to us within 3 days of receipt of the goods. If you fail to give such notice, the goods must be deemed to be in all respects in accordance with the specified requirements. No claim must be recognised unless made in writing and received by us within 3 days after receipt of the goods by you.
SHIPPING OUTSIDE OF AUSTRALIA
Any items shipped outside of Australia are shipped at the buyers liability. Cafetal Coffee Roasters takes no responsibility for orders lost in transit when posting internationally.
Standard International Orders, unless requested otherwise by you prior to purchase, are sent by an available courier/Airmail without insurance. Goods tracking is not always available.
While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or which in any event is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
Insurance is available at an extra cost on all delivery services. We will not cover any loss of goods that are not insured.
All customs / import fees / taxes and duties are the responsibility of the customer.
Freight charges for your order vary depending on your location and the weight of the order. Please check out the rate for your order at the checkout.
INCORRECT ADDRESSES
It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. If requested, we will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with delivery companies who we believe will do their best to deliver products in the best condition and by the estimated delivery date.
PARCEL DOES NOT ARRIVE
It is the responsibility of the customer to inform Cafetal Coffee Roasters if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the delivery company to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched solely at our discretion.
As a guide only, our couriers attempt to deliver to business or home addresses Mon-Fri between 9am and 4pm. Unfortunately, we are unable to give you a guaranteed time of delivery.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Late delivery does not constitute a failure of our agreement and does not entitle you to cancellation of an order.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.